Policies

 
 
 

"It is important to us that each Guest is given appropriate information to make their stay as comfortable as possible. Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Deposit & Cancellation Policies, Pet Policy and much more. For additional details, please contact the hotel at 603.823.7244 and speak to one of our helpful Team Members. We look forward to seeing you.


Check-In / Check-Out

Check-In Time: 3:00pm

Check-Out Time: 11:00am

Minimum Age to Register: 21

 

Payment Details

All rates are subject to 9% NH room tax. Weekends and holiday weeks may be subject to a minimum stay.

Master Card, Discover, American Express & Visa welcome.


Deposit & Cancellation Policies

A one-night deposit is required and is applied to the balance due on your scheduled departure day. Your deposit is forfeited if you arrive later than your scheduled arrival date or depart before the final date of your reservation. Reservations can be cancelled 14 days prior with full refund, subject to a $25 handling charge.

 

Smoking Policy

The Sunset Hill House is a completely smoke-free environment. Please be advised that if smoking has occurred in your room, a $150 minimum charge will be added to specially clean and deodorize the room. If an outside specialist cleaner is required, then the entire invoice of vendor services, plus the $150 will be applied. We appreciate your understanding and respect of our no-smoking policy to ensure that all our guests enjoy a smoke-free environment.

 

Alcohol Policy

In order to be in compliance with NH State Liquor laws, only alcohol that is purchased at one of The Sunset Hill House’s Food and Beverage Outlets will be allowed to be consumed in the hotel's public spaces.



Bring Your Furry Friend!

We know that your dog is a part of the family and have designated rooms that are dog friendly (Only 1 dog per room please). Please check with our reservation team that you have chosen a dog friendly room! There is a daily fee of $25.00 for the extra daily cleaning that is required. We ask all guests to sign a waiver at check-in stating that the guest is responsible for any damage caused by the animal.

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 In the interest of other guests, we do not allow pets in the Restaurant & Pub Areas. Pets are not allowed to be left unattended in the room and do consider bringing your own crate, as he or she will not be allowed on the bed or furniture. Please be aware that our Housekeeping staff will not service a room while your dog is in it. Dogs must be in the control of their owners at all times and on a leash when walking around the property as well as in the village of Sugar Hill. Repeated complaints about your pet’s behavior could result in you being asked to leave the property immediately and in extreme cases could result in additional charges. We hope you enjoy your stay with your pet and appreciate that you strictly follow our pet policies for the good of all.